Student Support & Learner Experience | Westminster Kingsway College

Student Support & Learner Experience

Student Support

We recognise the Challenges that students face today. We are here to support and encourage you to thrive in a friendly and resource-rich environment. Our Learner Experience team are here to provide quality advice and guidance for your future.

You can contact our Learner Experience teams at each of our main centres from 9am to 5pm Monday to Friday, or give them a call on:

King’s Cross – 0207 832 5002
Victoria – 0207 802 8801
Soho – 0207 025 1925

Westminster Kingsway College’s Learner Experience team have been awarded the Matrix quality standard for information advice and guidance services; a national quality standard for the effective delivery of information, advice and guidance on learning and work.The Matrix standard is the national quality mark for all organisations delivering information, advice and guidance services in an employer or client context. For further information click

First class facilities and resources

Westminster Kingsway College is a large College with industry-standard equipment and modern facilities. Open on every site from morning into the evening the Learning Centres offer a good selection of up-to-date books, e-learning tools and other resources, as well as computers with internet access. Staff will help you find information, use IT applications or improve your research and study skills. Most Learning Centres also run activities such as book clubs and CV writing workshops as part of their service. Whether you want a quiet place to study or somewhere to work with your class on group assignments, Learning Centres will provide you with what you need. Visit us to find out what is in your Centre.


All of our learners have access to a named Tutor while they are studying at the College. Your Tutor will be a source of guidance and support and will help you set and achieve your learning targets and goals.


We are extremely proud of our teaching staff. With extensive industry experience in their area of learning as well as many being examiners or moderators for the exam boards, they are on hand to help you learn everything you need to know to achieve your qualifications. Many of our lecturers are still working in the industry and offer the latest teaching methods to ensure that you get the most relevant training in your chosen career. We can also offer Learning support to help if you need extra help with English or Maths, if you are dyslexic or if you have a disability or a learning difficulty.


Our Childcare Co-ordinator will be glad to answer any enquiries about the childcare facilities available. Please call 0870 060 9801 and ask to speak to the Childcare Co-ordinator. We may be able to assist you in finding a childminder or a nursery, who must be registered with the local social services department.

IT at the College

While you are at Westminster Kingsway you will have access to Blackboard; our virtual learning environment. This gives you online access to learning materials you may need for your course, as well as your marks and grades, your timetable and your attendance.

A safe environment

Westminster Kingsway College always puts students’ wellbeing and safety first. All Centres offer appropriate security staff, with College ID compulsory for all users of the building. Staff are recruited appropriately and given full training to ensure that you are well cared for while at the College. We operate a zero tolerance drug policy and do not accept inappropriate behaviour of any kind. Smoking is not permitted on any College site.

Learner Consultants

We are committed to making sure that you are supported throughout your studies and provide Learner Consultants at every teaching Centre to help guide you in the right direction. The service is free, confidential and impartial, with qualified staff on hand to assist you in taking the next step. They will:

  • Provide guidance on the application process
  • Guide you through course options and progression opportunities either to higher Level study, university or employment
  • Provide advice on finance and child care support
  • Offer guidance on becoming entrepreneurs and developing enterprise initiatives though our active
  • Enterprise Societies
  • Assist you in seeking volunteering opportunities and setting up volunteering programmes
  • Organise a range of enrichment opportunities, including sports activities, national competitions and curriculum events and activities
  • Enable you to get involved in College life through clubs and societies, the Students’ Association and by becoming a Class Representative
  • Enable you to feedback to the College through the Learner Voice channels

Careers Advisors

The College provides a team of Careers and Higher Education Advisors from the College and from Connexions Careers, to help you progress and find out what it is that you really want to do. They can advise you on:

  • Career pathways
  • Qualifications available
  • Making decisions about the future
  • Finding work, including writing a CV and interview techniques
  • Information about sponsorship
  • Training opportunities
  • UCAS and entry into Higher Education
  • Computerised careers materials

Welfare Advisors

The College Welfare Advisors offer advice and support on issues such as claiming benefits, housing, educational grants, immigration and personal problems. They work closely with College support services and have excellent links with external organisations, which they can refer you to if needed.

Online Support

While you are enrolled on a course at Westminster Kingsway College you will have access to Moodle; our virtual learning environment. This gives you online access to learning materials needed for your course, as well as marks and grades, timetables and your attendance record.

Learners with physical or sensory disabilities and mental health difficulties

Westminster Kingsway College provides a high quality learning experience for all students, including those with disabilities, mental health difficulties or learning difficulties. We understand that every person’s needs are different and aim to provide support that is most appropriate to the individual.

Disabled applicants are advised to let us know ahead of enrolment about their support needs. The Access Support Team will then contact applicants for a confidential discussion on any support that may be required. This is tailored around the disabled learners unique support needs. However the sooner we are told of any support needs, the more likely it is that all support will be in place for the start of study.

Some learners prefer to let their tutors and teachers know of their support needs when they are already on course. This results in a referral to the team who may then work with the teaching staff as well as the learner to craft appropriate support.

The Access Support Team also assist learners experiencing mental health difficulties. They are qualified to listen to learners’ concerns and ensure that appropriate adjustments are made in College. They can act on learner’s behalf with teachers and tutors or help learners access support from within the college or from external agencies. Any conversation that is had with a learner is treated confidentially and sensitively.

For more information and to find out how we can support learners throughout their studies contact the team on 0207 832 5266. We look forward to hearing from you.

Supported Learning for Students with Learning Difficulties

We have provision for students with learning difficulties on all our courses, as well as having specially designed courses for people with learning difficulties and disabilities. The courses are designed to meet the requirements of the new Foundation Learning Framework and include strong emphasis on personal and social development, life and money skills and employability skills where applicable. You will have a full assessment to make sure that you are on the right course to meet your learning needs. Support will be provided to make sure that we help you succeed on your chosen course. Click here for more details about these courses.

Functional Skills and Additional Learning Support

It is very important that you have the skills and abilities to be able to clearly express what you learn through good written and verbal English and Maths and when using a computer. All students will be given the opportunity to develop this range of vital qualities. This will give you the skills to research and present information well and at a level expected of you in College and when you move on to university or employment. This will also help you to complete your course work and pass the assignment part of your work. You may also be offered extra support where needed, for example, additional support is available for students with dyslexia.

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