Apprentice Learner Recruitment Assistant- Enfield

temp
Employer:
College of Haringey, Enfield and North East London
Working Week:
Monday- Friday 9am-5pm
Total Hours Per Week:
35

Summary

Key Responsibilities:

  • To treat every enquiry as a potential learner / employer, and work with them (face to face, online, on the telephone or via letters) to maximise the conversions of the enquiry into suitable enrolments.
  • To support the college to meet all recruitment targets regardless of funding type and age group. This will include LR, JCP, Apprenticeships, ESF, full cost etc.
  • To deliver pre - entry information and advice to all prospective learners and Employers 
  • To prepare for and participate in a range of recruitment events, both on and off site.
  • To support the on-going progression of learners by proactively contacting and support them, at various stages of the learner journey, including post learning.
  • To respond to and process course applications, including dealing with admissions enquiries and arranging learner interviews, admission of initial assessments, distribution of publicity materials, organisation and attendance at internal and external recruitment events.

Main Duties and Responsibilities

  • To respond to incoming calls in a positive and professional manner. Dealing with all queries as far as possible and if referring on, to provide the next member of staff with sufficient information to deal with the query.       
  • To provide a comprehensive reception service for students, staff, visitors and members of the public. 
  • To follow up on queries to ensure that the customer (potential learners, employers and stakeholders) receive all the required information to make a decision
  • To record all enquiries accurately and complete any required actions to ensure the enquiry is resolved.
  • To contact new learners by phone, email and/ or text to congratulate them on receiving an offer and to ensure they have all the necessary information to start the course at the appropriate time.
  • To process applications for college courses, entering data onto the MIS system, producing letters including 19+ loan information letters and responding to enquiries related to applications.
  • To arrange appropriate interviews, liaising with curriculum managers, recording outcomes and tracking the progress of applications.
  • To assist with the organisation of main enrolment sending letters to applicants and preparing signage and other materials.
  • To carry out fee assessment of learners as part of the enrolment process, liaising with Finance and Learner Support to ensure that the learners are accurately assessed and appropriately supported where necessary.
  • To provide information and advice in a range of internal and external settings including open days, schools, colleges, voluntary and community organisations, libraries and fairs.
  • To contact learners, during and after their course, to gather information, promote progression onto other courses and to gather destination data as appropriate
  • To follow up enquiries and leads gathered from recruitment events and other sources to enable the college to actively recruit new learners.
  • To call emergency services, as appropriate, following college procedures.
  • To assist with the initial assessment of applications when required.
  • To contribute to the content of targeted publicity materials (web based and other media) to ensure that information on courses, fees, admissions and progression routes is easily assessable to the public.
  • To ensure that all activities are carried out to meet service standards, including the Matrix standard for information, advice and guidance, and contribute to service targets.
  • To attend and contribute to internal and external meetings including relevant team and training events and partnership meetings, representing the college where required.
  • To process incoming and outgoing internal and external mail and deliveries, including any special services such as record delivery. 
  • To cover shift patterns within agreed opening and closing times.

Requirements

GCSE A-D/ 9-4 Math and English or Level 1 Functional Skills

 

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OUR CENTRES
King's Cross Centre
211 Grays Inn Road
London, WC1X 8RA
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Victoria Centre
Vincent Square
London, SW1P 2PD
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Soho Centre
Peter Street
London, W1F 0HS
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Alexandra Centre
Ainsworth Way
London, NW8 0SR
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Regent's Park Centre
Longford Street
London, NW1 3HB
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Out Of Hours

 Part of Capital City College Group
Part of Capital City College Group
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