‚Äč

Customer Service Principles - Level 2 Certificate

temp
Location: Distance Learning
Duration: Flexible
Times: The duration and delivery of the course is flexible and will be discussed between you and your tutor with a timetable that fits around you

Book Now

First Name*

Surname*

Email*

Phone Number*

  Please tick here to confirm we can contact you by email in the future to tell you about courses or training you might be interested in.

About the Course

This qualification aims to provide you with the underpinning knowledge that is required by employees to work in a range of different environments in a customer service role. The objectives of this qualification are to help you to develop essential knowledge of how to carry out customer-based tasks such as how to communicate and develop relationships with customers as well as knowing how to apply their knowledge in a variety of industries and job roles.

This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles. You will have essential knowledge of how to carry out tasks such as developing relationships with customers and colleagues.

You can enrol on our FREE distance learning courses from the comfort of your own home, with all workbooks and assessments available online with the help of your tutor who will be assigned to support you throughout your training. All you’ll need is a computer (laptop or PC, Windows, or Mac), tablet and access to the internet.

Awarding body: NCFE/CACHE
Duration of course: 2-3 Months
Guided learning hours: 180

What Will I Study?

To be awarded the Level 2 Certificate in Principles of Customer Service, learners are required to successfully complete 3 mandatory units and 4 optional units:

• Unit 01 – Principles of Customer Service and Delivery
• Unit 02 – Understanding customers
• Unit 03 – Understand Employer Organisations
• Unit 04 – Understand how to communicate with customers
• Unit 08 – Understand how to resolve problems and deliver customer service to challenging customers
• Unit 10 – Understand how to develop customer relationships
• Unit 13 – Understand how to develop working relationships with colleagues

What Will I Need?

To enrol with us you must live in London or a non-devolved area of England and

·       Be aged 19 or over
·       Be able to provide a British or Irish Passport with three years’ residency in the EU/EEA or
·       Have a European Union Settlement Scheme residence (EUSS) with three years’ residency in the EU/EEA and UK and have lived in the UK prior to 31 December 2020 or
·       Have a biometric residence card permitting study in the UK along with having lived in the UK for the at least the last three years and
·       Be able to provide current proof of JSA, IS, UC or ESA or proof of salary

 Register interest and BOOK NOW
• You will be contacted and asked to complete a short English assessment and enrolment, on-line or at the College

• If you have any further questions, or are unsure if you meet any of the eligibility criteria for a free course, please contact the Distance Learning Team: dl@capitalcct.ac.uk - 0207 931 6903

Cost

FREE – If you meet the eligibility criteria

What Can I Do After?

The qualification can support progression to further sector-specific training and qualifications for the following types of roles:

• Travel and Tourism 
• Sport and Recreation
• Retail 
• Arts, Media and Publishing
• Health, Public Services and Care 
• Engineering and Manufacturing Technologies

For more information please contact dl@capitalcct.ac.uk.

Book Now

First Name*

Surname*

Email*

Phone Number

  Please tick here to confirm we can contact you by email in the future to tell you about courses or training you might be interested in.
Logos
Logos
Logos
Logos
Logos
Logos
Logos
Logos
Logos
OUR CENTRES
King's Cross Centre
211 Grays Inn Road
London, WC1X 8RA
Map & Information
Victoria Centre
Vincent Square
London, SW1P 2PD
Map & Information
Soho Centre
Peter Street
London, W1F 0HS
Map & Information
Alexandra Centre
Ainsworth Way
London, NW8 0SR
Map & Information
Regent's Park Centre
Longford Street
London, NW1 3HB
Map & Information
Out Of Hours

 Part of Capital City College Group
Part of Capital City College Group